Support

We’re happy to help.

Email adhyaay.karnwal@gmail.com and we’ll get back to you as soon as we can. Please include your iPhone model and iOS version if something isn’t working.

Common questions

Coach isn’t seeing me or counting my dribbles

Prop your iPhone up with the front camera facing you and stand 6 to 8 feet back so your whole body, head to feet, is in frame. Train in good, even lighting and avoid strong light directly behind you. A plain background helps. Make sure Handles AI has camera access in Settings > Handles AI.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name (Apple ID), then Subscriptions, and select Handles AI. Tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.

How do I restore my purchase?

Make sure you’re signed in with the same Apple ID you subscribed with. In Handles AI, go to Profile and tap Restore purchases (or tap Restore on the subscription screen). Your access comes back automatically.

How do I reset my progress?

Go to Profile > Reset progress. This deletes your workout history, ratings, and streaks from your device. It can’t be undone.

I can’t hear Coach Ace

Check that your iPhone isn’t muted and the volume is up. If you use Bluetooth headphones or a speaker, make sure it’s connected.

Is my data private?

Yes. Everything runs on your device. Video is never recorded or uploaded, and there’s no account. See the Privacy Policy.